Products guarantees, and refundPolicy:

• Once the order is confirmed and the account is offered and activated, We DO NOT offer turned or refund, because of the IPTV account code we cannot sell it.
• Products have 12 months guarantee period in which SMARTUPTV replaces or refunds any product damage or disfunction caused by the producer of the product.
• If we are not able to deliver for any reason, we will give a full refund.
• If you received an incorrect product, or if the key code has not been activated, a refund/replacement is possible.
• If the Key code cannot be activated for some unknown reason, contact us within 48 hours from the time of purchase, and a refund/replacement is possible.
• If you experience any difficulties with the product you have purchased contact us first with your problem description accompanied with screenshots or photos made by a digital camera to give us a clear idea to assess the situation. We have technicians on staff that will assist you in getting your software installed and activated. Your order will be eligible for a refund in the rare circumstances our support staff cannot solve the problem.